TOUR LEADER
May 2023 - present
ItalCamel/Amigo Tours/Dream Team Sports Tours/Veditalia and more
Group management and customer care for daily and multi-day tours
Itinerary execution and real-time problem solving
Storytelling and cultural insights on Italian history and heritage
Coordination of transport, hotels, meals, and activities
Cross-cultural communication with international guests
Emergency handling and guest support on the road
Multilingual communication (English/Spanish/French/Italian)
Flexibility in arranging extra activities and special requests to enhance the
experience
AIRPORT+TRAIN STATION ASSISTANT
May 2022 - present
EF + Other Tour Operators
Accompany minors through the airport/train station, ensuring their safety and
well-being at all times.
Liaise with parents or guardians to provide updates
Per me ogni viaggio è molto più di una lista di tappe da seguire: è un’occasione per creare connessioni vere, ascoltare le storie di chi ho davanti e far sentire ogni partecipante visto, incluso e a proprio agio.
Amo instaurare rapporti autentici con le persone, evitando approcci superficiali. Credo che siano i dettagli, l’energia e l’attenzione sincera a rendere un viaggio davvero memorabile.
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