Communication & Interpersonal Skills
Clear and confident public speaker
Skilled in conflict resolution and active listening
Experienced in handling confidential/sensitive information
Organisational & Managerial Skills
Experienced in leading groups and coordinating logistics
Skilled in guiding junior staff and onboarding new team members
Knowledgeable in tourism regulations and safety procedures
Technical & Administrative Skills
Invoicing (electronic and paper-based), credit/debt management
AS/400, Teamsystem, Entratel, Infocamere
Financial software: Sipso, Prima Nota
Home banking and general digital proficiency
PROFESSIONAL EXPERIENCE:
Tour Leader (Freelance)
Mar 2022 – Present
Collaborations: Real World Tours, Proximo Travel Tours, Mondazzi Travel (religious tourism); Missing Italia Srl,
Operation Europe, Europe Express ItaliaTours LLC, Italian Details International LTD (secular tourism).
Welcomed and assisted tourists at arrival and departure points
Delivered cultural and historical commentary on destinations
Ensured group safety and satisfaction throughout the journey
Resolved on-site issues and liaised with local suppliers to ensure service quality
Led individual tours, food tours, and large group excursions
Ground Hostess
Mar 2019 – Present
ITC® Italian Travel Consultant S.r.l., Civitavecchia, Italy (SMS – MSC, NCL Cruises, Disney Cruises, Costa Cruises)
Assisted passengers during embarkation and disembarkation
Carried out front-office and back-office duties
Verified ID and visa documentation
Supported colleagues beyond regular duties when necessary
Freelance Credit Recovery Specialist
A&M Credit Consulting, Fiumicino – Jul 2016 to Mar 2019
Managed client and supplier relationships for major banking institutions (e.g. Compass, Unicredit,)
Appassionata ed empatica Tour Leader con una vasta esperienza nel settore turistico, specializzata
nel turismo religioso. Altamente qualificata nel guidare i gruppi, fornendo approfondimenti culturali e storici, e garantendo esperienze di viaggio sicure, memorabili e senza precedenti.Forte comunicazione e spiccate capacità organizzative e comunicative.
Co
|
